Improve Security and Efficiency with Access Management
LeeonTek
Scenario
A local hospital provided essential services to more than a million low income visitors. Manual and error prone access management processes were inefficient and costly. Providers did not have application access in time to serve the patients leading to escalations , poor visibility and regulatory issues
Solution
Leveraging a custom application built on the servicenow platform the hospital automated the request, approval and provisioning of the requests
Fulfillment teams were equipped with tools and well governed process to manage the data , resulting in quick onboarding of applications and accurate provisioning data
Outcome
The custom ServiceNow application automated access management, reducing processing time and costs while improving efficiency and compliance. It enhanced user satisfaction with immediate access, optimized resource use, and ensured accurate data for better decision-making.