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Improve efficiency with strong and reliable services. Deliver outstanding experiences for your distributed workforce , overcoming geographical limitations. Prepare your company for the future with a comprehensive cloud platform, ensuring a lasting adaptability to technological changes.

Empower your business with streamlined IT Service Management solutions. From incident resolution to optimized service delivery, our unique ITSM services are designed to enhance your operations, ensuring efficiency and customer satisfaction. Explore our ITSM solutions for a seamless and productive business experience.

  • Incident Management

  • Request Management

  • Predictive Intelligence

  • NowMobile

  • Walk Up

  • Change Management

  • Knowledge Management

  • Virtual Agent

  • Agent Workspace

  • Problem Management

  • Service Level Agreements

  • Employee center

  • Advance Work Assignment

IT Operations Management involves the implementation of effective methods and procedures to manage and control the physical data center, IT systems, and both private and public cloud environments. It ensures constant availability of systems, optimizes resource distribution, reduces infrastructure expenses, and improves the overall performance and security of IT assets 24/7.

 

A significant portion of your time is consumed by addressing urgent issues, it can be challenging to organize tasks and enhance service delivery. Developing your service operations requires a clear vision and strategic planning. We extend our support to enhance your IT operations, bringing positive changes to improve your standard business practices.

"Ready to Revolutionize Your IT Operations?"

  • CMDB

  • Firewall audits & Reporting

  • Event Management

  • Discovery

  • Governance

  • Service mapping

  • Cloud Management

Embark on a journey to master your digital assets! With IT Asset Management, take charge of software, hardware, non-IT resources, and cloud infrastructure lifecycles— all managed within a reliable CMDB platform, ensuring smooth integration.

 

CMDB PLATFORM - Include CSDM

 

Asset Lifecycle:

Request 🡪 purchase 🡪 deploy 🡪 monitor 🡪 service 🡪 retire - review

ServiceNow's Software Asset Management (SAM) systematically manages your software licenses, offering significant potential cost savings. Say goodbye to outdated tools causing delays and risks. ServiceNow SAM operates in real-time, providing the capability to

-   Manage the Lifecycle of Software Assets.

-   View Organization License Utilization (unused/over utilized).

-   Stay Compliant.

-   Identify & Eliminate risk of using unsupported/outdated software.

Hardware Asset Management (HAM) ensures the continuous supervision of physical devices from their inception to retirement.

 

ServiceNow's HAM provides a unified system for action, delivering complete visibility into an organization's hardware assets. This broad insight includes detailed lifecycle information for each 8 hardware asset. By keeping the IT team well-informed, it ensures timely decision-making and proactive management of assets throughout their lifecycle.

Leverage the ServiceNow ITBM (Strategic Portfolio Management) suite to enhance your business's performance. By utilizing this powerful tool, companies can enhance their operational efficiency, cultivate agility, and achieve strategic objectives with greater speed and efficiency.

 

"Supercharge your business strategy with the dynamic capabilities of ServiceNow's ITBM suite! By seamlessly integrating extensive experience and a powerful platform, businesses can expedite their journey towards unparalleled success.

  • Predictive Intelligence

  • Innovation Management

  • Digital Portfolio Management

  • Demand Management

  • Project portfolio Management

  • Performance Analytics

  • Agile Development

  • Strategic Planning

  • Virtual Agent

Efficiently detect, prioritize, and respond to cybersecurity threats. Integrate your security tools smoothly with an automation system that simplifies responses to resolve incidents quickly.

 

Defend against threats and weaknesses by using advanced security case management and a focused approach to handling vulnerabilities at the enterprise level

  • Security Incident Response

  • Threat Intelligence

  • Operations

  • Vulnerability Response

  • DLP Incident Response

  • Configuration Compliance 

  • Performance Analytics for Security

Empower your business with ServiceNow's GRC (Governance, Risk, and Compliance) Services, integrating risk-aware strategies throughout your organizational landscape.

 

Our implementation services for ServiceNow (GRC) are designed to harmonize your IT initiatives with your broad business objectives. This integration furnishes immediate and comprehensive risk visibility, improving the decision-making process and enhancing the overall efficiency of your 9 organization. Our skilled ServiceNow GRC experts offer strategic counsel and consultative support, ensuring clever management of risk and compliance challenges.

  • Policy and compliance Management

  • Third Party Risk Management

  • Audit Management

  • Operational Risk Management

  • Business continuity Management

  • Privacy Management

Transform your HR Service Delivery into an exceptional experience using ServiceNow's innovative solution. It revolutionizes traditional HR support models by integrating automated self-service portals, meeting the escalating need for immediate assistance. In today's HR landscape, employee expectations for immediate service are ever-evolving. At our organization, we acknowledge the significance of adapting to these shifts. ServiceNow HRSD enables us to serve to employee preferences, ensuring seamless HR support across diverse channels.

 

ServiceNow HRSD empowers us to streamline and optimize our HR service delivery, aligning with the evolving needs and preferences of the employees."

  • Employee center

  • Employee Document Management

  • Issue Auto Resolution

  • Now Assist

  • Employee Relation

  • HR Agent Workspace

  • Workforce Optimization

Improve your customer service with ServiceNow's Customer Service Management (CSM). It transforms traditional support models into an automated self-service portal, addressing the growing need for instant support .

At Leeontek, we recognize the importance of adapting to these changes. ServiceNow CSM enables us to serve customer preferences, ensuring seamless support across various channels.

 

ServiceNow CSM empowers us to streamline and optimize our customer service delivery, aligning with the evolving needs and preferences of our clients.

  • Case Management

  • Omni channel

  • Knowledge management

  • self service

  • Workspaces

  • Service Management for Issue Resolution

  • workforce optimization

  • Advanced Work assignment

Eliminate departmental barriers, automate workflows, and refine processes to enhance efficiency. This approach reduces costs, boosts revenue, and enhances both customer and employee experiences effortlessly. Position field service as your distinctive strategic advantage.

  • Schedule Optimization

  • Dispatcher Workforce

  • Field Service Territory Planning

  • Inventory Management

  • Asset and cost Management

APP ENGINE

Simplify the creation of low code apps, enabling a wide range of creators to build with increased efficiency and without unnecessary complexity. Securely expand enterprise experiences across platforms, delivering solutions that users truly appreciate

  • App Engine Studio

  • NowAssist for Creator

  • Now Mobile

  • Application Development

  • Service Portal

  • Studio IDE

  • Flow Designer

  • Mobile App Builder

  • Delegated Development

Automation Engine: Take ServiceNow’s automation capabilities to the next level with advanced API integrations and process automation.

 

Integration Hub: Easily connect workflows across your organisation to simplify and automate repeatable processes.

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