The true power of AI is in its ability to unlock human potential and introduce innovative methods by automating routine and repetitive tasks. ServiceNow is the ideal platform for organizations to harness these AI-driven advantages. To achieve this, organizations require a development practice that is both predictable and scalable. To ensure consistent and high-quality results, organizations must establish comprehensive development standards that cover all aspects of customizations, configurations, and the overall development lifecycle. This involves creating clear guidelines for development activities, defining the process flow from start to finish, and implementing strong release management procedures. By doing so, organizations can maintain control over their development efforts while ensuring smooth and efficient project delivery. Development policies and practices includes: Documentation that is clear and consists of the following parts:
Requirements: The purpose behind this build and the problem it addresses.
Design: The architectural blueprint, including the rationale for the design choices made.
Description: The story name along with the developer responsible for its creation
Objects Created: The script includes, and other objects developed, along with their intended purpose and relationships.
A technical governance board plays a vital role in ensuring that solutions are aligned with the organization's strategic objectives and adhere to established development standards. This oversight helps prevent costly rework and ensures projects stay on track. Release Management: The process of planning, scheduling, and overseeing the build, testing, knowledge transfer, and deployment of releases within the organization.
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