ServiceNow governance ensures that the platform is effectively managed, aligned with organizational goals, and delivers consistent value. It involves setting up a structured framework for decision-making, defining roles and responsibilities, and establishing clear guidelines for development, maintenance, and usage. The governance board decides who needs to be involved in the decision making process , and should contain the following people:
Platform Architect
Quality Assurance Lead
Platform Owner
Security/Compliance Lead
IT Domain Owners
Development Lead
Program Manager(s)
User Experience Lead
Business Analysts
The governance body will act as the decision-making body for platform technical aspects, evaluating design options, development standards, UI guidelines, and data governance strategies and decide:
When the meeting will take place
How the board will make decisions: Set an agenda and prepare items for review in advance
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